Improving Customer Support with IGGiQ

This case study focuses on how IGGiQ enhanced customer support for an e-commerce business.
Client Overview
The overall impact was a more satisfied customer base and increased sales.
Approach Using IGGiQ Risk Atlas
Reduced average response time by 60% and improved customer satisfaction ratings.

Case Study: Enhancing Customer Support

By using IGGiQ, the client was able to streamline their support processes, allowing for quicker resolutions and better tracking of customer interactions.

Customer support is crucial for e-commerce success.

Results

The client experienced a boost in customer loyalty and repeat purchases.

Outcome and Impact
The overall impact was a more satisfied customer base and increased sales.

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IGGiQ is a registered trading name of Independent Governance Group. Independent Governance Group ("IGG") is the trading name of Ross Trustees Services Limited (07904277), Independent Trustee Services Limited (02567540), Independent Trustee Limited (02473669), Clarity Trustees Limited (12470917), Leadenhall Independent Trustees Limited (02303944) all registered in England and Wales. Registered office address: 4th Floor Cannon Place, 78 Cannon Street, London EC4N 6HL. IC Select Limited (SC331180). Registered office address: DWF LLP, 103 Waterloo Street, Glasgow G2 7BW.© 2024 Ensco 1375 Limited, Ross Trustees Services Limited & Independent Trustee Services Limited. All Rights Reserved.



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